![]() For all other customers, Coinbase offers automated phone options.” The message then proceeded to list a menu of options for their automated service, including locking one’s account and filing a complaint related to an existing support case. At this time, live agent support is only available to existing US-based Coinbase Card customers. A recorded message said, “Thanks for calling Coinbase. Out of curiosity, I dialed the number at 3:40 p.m. According to Coinbase’s Contact Us page, you can only use this number to connect with an automated system that will help you freeze your account if you suspect it’s been compromised, but they “do not offer any phone support with a live agent.” With many Coinbase users dragging it through the mud for its subpar customer service, I did a little sleuthing to determine whether Coinbase’s customer support is as bad as they say it is.Ĭoinbase’s customer support number is 1-88, but don’t think for one second that you’ll find a live agent to help you. The beginner-friendly trading platform made headlines for neglecting its customers’ sticky situations, leading to a class-action lawsuit seeking up to $5 million in damages. Coinbase customer supportĬoinbase, the most popular cryptocurrency exchange in the US, is in scalding hot water for its unsatisfactory customer service. Still, this investigation allowed me to conclude which platform offers the quickest, most competent customer support. Although I could make accounts on all three exchanges, I’m blocked from trading cryptocurrencies on their platforms, so I could only ask basic questions about my account or the exchange’s services. I would have preferred to ask more challenging questions that truly test the mettle of the five top crypto exchanges, however, platforms such as Binance US, Kraken and KuCoin do not serve New York residents. It’s worth noting that I did face some limitations. Zhao is reportedly a resident of the UAE.īinance did not immediately responded to a request for comment.Cryptocurrency exchange (Image credit: Getty)įor phone support, I chose, “If I passed away, how can a family member gain access to my crypto funds?” For email support, I went with, “What is the best way to earn interest on crypto on your platform?” And finally, for Twitter, I asked, “If I lost or forgot my password, what steps do I need to take to recover my account?” regulation and oversight, and their surreptitious control over BAM Trading and commingling of and movements of BAM Trading assets through a web of Zhao-controlled entities outside of the United States, there can be no assurance that BAM Trading employees are not influenced by Zhao or Binance today," the filing said.įederal regulators are also requesting the court allow them to serve Zhao by emailing his lawyers, saying his "pattern of geographical elusiveness" makes it difficult to identify his exact residence or whereabouts. "Given the history of Zhao's and Binance's open desire to avoid U.S. arm has said it maintains control over much of its technology and financial infrastructure, the SEC says Zhao's ultimate control puts investor assets at risk unless action is taken immediately. "There is no doubt that the Court has personal jurisdiction over all Defendants," the SEC said. The SEC says federal law and precedent establish the court's jurisdiction over Zhao and Binance. companies and bank accounts that sent billions of dollars to Swiss and British Virgin Islands-based holding companies, the SEC said. law, despite his control over or beneficial ownership of U.S. Zhao's attorneys say the billionaire is not subject to U.S. "Zhao and Binance have had free reign," the SEC alleged, over "customer assets worth billions of dollars." ![]() Years of communications between the SEC and Binance, which claims no official headquarters, suggest that Binance.US couldn't clearly indicate who controlled customer assets, according to the filing. subsidiaries - BAM Trading and BAM Management - were controlled by Zhao and had already garnered "illicit gains" of at least $420.4 million in profits and venture fundraising. The latest filing described Zhao as a "foreign national who has made overt his views that he is not subject to the jurisdiction of this Court." SEC lawyers alleged that two Binance U.S. Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower Best Debt Consolidation Loans for Bad Credit ![]()
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